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The book Crucial Conversations is a great tool to help you when you need to make you are able to deliver your message.

Many times, it’s not the message that the problem but the delivery. How many times have you started to have a conversation with someone when it seems they are starting to “lose it”? How do you react?

Myself, I’m likely to withdraw and am no longer able to “hear”. For others, they respond in a more aggressive manner and resort to yelling thinking that will help them to be heard. I can tell you from the other side, I just “go deaf” and no longer have any idea what is being said. I’m just waiting for it to be over.

One of the main points that I take from Crucial Conversations is the discussion on making it “safe”.

In order for the discussion to bear any fruit, all parties need to feel safe before they will even consider sharing their thoughts. In order for the discussion to be effective, there needs to be a shared pool of information to work with. So, if any of the parties are not feeling safe, there is no longer enough information in the pool to make any headway.

I suspect I will need to read this book a few times in order to “get it” but I’m willing to continue working on my own skills to improve.

Are you?



What am I thankful for today? I’m thankful my pay cheque went into the bank! I’m thankful for the Greyhound that takes me back and forth to work. I’m thankful for the wonderful friends I have made at work the last couple of years.

What are you thankful for today?

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