My son got a cell phone for his 16th birthday. He was told he had unlimited texting. No one explained the difference between texting and MMS. This was 9 years ago and that was all new.
When his first bill came in, there were charges for $168 worth of messages! My wife was on the phone for the better part of 2 hours with the service provider and getting frustrated. She told the person on the phone that she had enough and maybe she would just call her lawyer. I think the representative on the phone thought she was kidding and said “If you think you need to do that…” at which point my wife ended that discussion and called LegalShield.
The lawyer reviewed my son’s contract and offered to write a “motivational” letter to the wireless service provider. About two weeks later my son received a cheque for $168 AND and apology from the service provider saying “we don’t do business that way”.
Thank you LegalShield!by